At Star Vibes, customer satisfaction is our top priority. We have stringent quality control processes to ensure every customer receives exactly what they ordered. To offer flexibility, we provide a 2-day cancellation window, during which customers can cancel their orders and receive a full refund. Please note that cancellations after this window will not be accepted, as production will have already begun.

Our payment terms require a 60% non-refundable deposit upfront to cover essential costs, with the remaining 40% due before dispatch from our production center. The percentage split can be 50%, but the initial payment will always be considered a non-refundable advance deposit.

Since our dresses are custom-tailored to each customer’s specific measurements, returns are limited. However, customers may request a return within 3 days of delivery, provided the dress is in unused condition and in its original packaging. After this 3-day period, returns will not be accepted, as these dresses are crafted uniquely for each customer.

We strive to ensure the perfect fit and quality through rigorous quality control procedures based on the measurements provided by our customers. Please note that returns due to a change of mind, shipping damage, or worn dresses will not be accepted, and we reserve the right to refuse such requests.

To initiate a return for a valid reason, please contact our customer support team via email at support@starvibesclothing.com before opening a dispute with payment processors. This will allow us to resolve the issue more efficiently and avoid delays, which could extend up to 3 months if a dispute case is opened.

If your return request is approved, we will retain the non-refundable advance deposit and refund the remaining amount, excluding shipping costs.

To process your return request, we will require your order number or proof of purchase. We value our customers and appreciate your understanding of our return policy.